SMS Terms & Conditions

Effective Date: October 25, 2026

Welcome to the Midwest HVAC/R Supply SMS messaging program.

These SMS Terms & Conditions explain how our text messaging program operates, including enrollment, message types, frequency, applicable charges, cancellation, and customer support.

1. Program Description

Midwest HVAC/R Supply offers SMS text messaging to help customers stay informed and connected with our business.

Depending on the messaging program and the consent provided, messages may include:

Customer service communications
HVAC/R product inquiries and responses
Order confirmations and order status updates
Delivery and pickup notifications
Account notifications and billing-related reminders
Appointment confirmations and reminders
Product availability and inventory updates
New product announcements, special offers, discounts, and promotional communications, where separate marketing consent has been obtained

Message content will depend on the customer's interactions with Midwest HVAC/R Supply and the type of communications they have agreed to receive.

2. SMS Enrollment and Consent

Customers may opt in to receive transactional and customer-service SMS messages from Midwest HVAC/R Supply by providing express verbal consent over the phone or in person to an authorized company representative.

Before obtaining consent, our representative explains the purpose of the messages, message frequency, potential message and data rates, and opt-out instructions.

Customer consent is documented before enrollment. We do not require customers to subscribe through our website or by texting a keyword.

Consent is voluntary and is not a condition of purchasing products or services. Marketing messages require separate consent that meets applicable requirements.

3. Message Frequency

Message frequency varies.

The number of SMS messages you receive depends on your orders, inquiries, account activity, and applicable communication preferences.

Messages may be recurring while you remain subscribed to an applicable messaging program.

4. Message and Data Rates

Message and data rates may apply.

Your mobile carrier may charge fees for sending or receiving SMS messages according to your wireless service plan.

Midwest HVAC/R Supply is not responsible for charges imposed by your mobile carrier.

5. Opt-Out Instructions

You may unsubscribe from SMS communications at any time.

Reply STOP to 313-855-5111 to unsubscribe.

After your opt-out request is processed, you will no longer receive messages from the applicable SMS program unless you enroll again or otherwise provide renewed consent.

A confirmation message may be sent to acknowledge your unsubscribe request.

6. Help and Customer Support

For assistance with our SMS messaging program:

Reply HELP to 313-855-5111.

You may also contact Midwest HVAC/R Supply directly:

Email: sales@midwesthvacrsupply.com

Phone: (313) 855-5111

Our team can assist with questions concerning SMS enrollment, communication preferences, orders, products, and customer service.

7. Privacy and Data Protection

Midwest HVAC/R Supply respects your privacy and is committed to protecting your personal information.

Your mobile information and SMS consent will not be sold or shared with third parties for marketing or promotional purposes.

Mobile numbers and SMS opt-in consent information will not be shared with third parties or affiliates for their independent marketing or promotional activities.

Information may be processed by authorized service providers when necessary to operate our messaging services.

For more information about how we collect, use, and protect information, please review our Privacy Policy:

https://midwesthvacrsupply.com/privacy-policy

8. Promotional and Marketing Messages

Midwest HVAC/R Supply may offer separate SMS programs for promotional communications, including:

Special offers and discounts
New HVAC/R products
Product availability announcements
Seasonal promotions
Company news and marketing updates

Promotional SMS messages will be sent only to recipients who have provided the required separate marketing consent.

Enrolling in our customer-service and transactional SMS program does not automatically authorize promotional messages.

Customers may withdraw consent to an applicable promotional SMS program at any time by following its opt-out instructions.

9. Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

SMS delivery may be affected by carrier availability, device compatibility, network conditions, or other factors outside our control.

10. Changes to These Terms

Midwest HVAC/R Supply may update these SMS Terms & Conditions to reflect changes to our messaging services, business practices, or applicable requirements.

Updated terms will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about these SMS Terms & Conditions, please contact:

Midwest HVAC/R Supply

8932 Greenfield Rd, Detroit, MI 48228

Phone: (313) 855-5111

Email: sales@midwesthvacrsupply.com