Privacy Policy
Effective Date: October 25, 2026
Midwest HVAC/R Supply respects your privacy and is committed to protecting the personal information of our customers, website visitors, and business partners.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact our business, purchase products, or communicate with us by phone, email, or SMS.
1. Information We Collect
Depending on how you interact with our business, we may collect:
Contact Information: Your name, company name, phone number, email address, and business address.
Customer and Account Information: Account details, purchase history, invoices, and transaction-related information.
Product and Order Information: HVAC/R product inquiries, orders, delivery information, and service requests.
Communication Information: Emails, customer inquiries, text messages, and communication preferences.
Website Information: Technical and usage information, such as browser type, device information, and website interactions, when collected through our website or service providers.
2. How We Use Your Information
We use personal information as necessary to:
Respond to customer service requests and product inquiries.
Process purchases and manage customer accounts.
Provide order confirmations, invoices, and delivery updates.
Communicate important account and service notifications.
Schedule appointments and provide reminders.
Send product announcements, special offers, and promotional messages when appropriate consent has been obtained.
Maintain and improve our website, products, and customer experience.
Protect our business, prevent misuse, and comply with applicable legal obligations.
3. SMS Text Messaging and Consent
Customers provide express verbal consent over the phone or in person when communicating with an authorized company representative. Before enrollment, the representative explains the types of messages, message frequency, potential message and data rates, and opt-out instructions. Customer consent is documented before SMS messages are sent.
Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
Consent is voluntary and is not a condition of purchasing products or services. Marketing messages require separate consent that meets applicable requirements.
4. Mobile Information and SMS Privacy
Your mobile information and SMS consent will not be sold or shared with third parties for marketing or promotional purposes.
Text messaging opt-in data and consent will not be shared with third parties or affiliates for their own marketing or promotional purposes.
We may use service providers to help deliver and manage authorized business communications, subject to appropriate confidentiality and data protection requirements.
5. How We Share Information
We may disclose information to service providers that assist with business operations, such as website hosting, payment processing, order fulfillment, delivery coordination, and customer communications.
These providers receive information only as necessary to perform services on our behalf.
We may also disclose information when required by applicable law or to protect our legal rights.
We do not sell or share mobile information or SMS consent data for third-party marketing or promotional purposes.
6. Data Security and Retention
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, or disclosure.
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including customer service, business operations, recordkeeping, and applicable legal requirements.
No method of electronic storage or transmission can be guaranteed to be completely secure.
7. Your Privacy Choices
You may contact us to request information about the personal data we maintain concerning you, or to request corrections or deletion, subject to applicable legal and business recordkeeping requirements.
You may unsubscribe from SMS communications by replying STOP to our messaging number.
You may also contact us to update your communication preferences.
8. Third-Party Websites and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of independently operated third-party websites.
We encourage visitors to review the privacy policies of any external websites they access.
9. Children's Privacy
Our website and business services are intended for commercial customers and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business practices, services, or applicable requirements.
Any updates will be published on this page with a revised effective date.
11. Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Midwest HVAC/R Supply
8932 Greenfield Rd Detroit, MI 48228
Phone: (313) 855-5111
Email: sales@midwesthvacrsupply.com